Excuses for bad services are, well, bad business. Follow that with discrimination and a customer must speak up. After computer repairs yesterday, the owner of the repair company called to explain a couple of problems we had prior to the service appointment. There was no apology...

If it's stupid and it works, it ain't stupid. A saying Wonder Husband brought to us from his years in the Air Force. Sometimes the craziest ideas, are the best ideas. Don't let anyone tell you any different until you have at least tried. People told...

The bigger your network, the more opportunities you have, the more success comes your way. Everyone is a potential client or partner. Add someone new to your network every day - talk to strangers, go to new events and meetings, keep your eyes and ears...

Most people do not intentionally go out of their way to make a mistake. Mistakes happen. Even big ones. When a co-worker, employee, loved one, anyone does make a mistake, this is how you handle it. Laugh it off if you can, don't make the...

Ask for what you want or need. Successful people ask for help. They ask for information and introductions. Successful people ask for what they want or need. It's how they become successful. The key to asking is making it brief and to the point -...

It doesn't matter if it is a service, a product, a person, or a person's beliefs - saying nasty things online is bullying. All too often, when presented with bad customer service or a bad product or an opinion we don't agree with, we take...