Dayna Steele was the morning keynote speaker for the ACCE 2013 global conference for international contact centers and customer service. This is a sample of that speech. You may view the full hour at: http://youtu.be/n8GWe5aYoH4...

[caption id="attachment_14227" align="alignright" width="270"] WATCH THE WEST JET VIDEO[/caption] Clients often ask for help in making something go viral. You cannot make something go viral - you can make something really good or funny or touching or all of the above. West Jet Airlines has over...

Do you know what your 'why' is? Why should anyone buy your product or use your service? Simon Sinek's TED Talk explains how to find your why, how great leaders and successful companies know their why and know how to present it to their audience and...

As the year comes to a close (I know, how the heck did that happen…) and things start to slow down a bit, take the time to review your profile information, posts, and pictures on Facebook, Twitter, LinkedIn - any social media you are using...

One lone guy dancing on a hill can tell you all you need to know on how leadership works, how to become a leader, how to create a movement. It really is this simple. Watch the video.      ...

Guy Kawasaki has a great rule for creating speeches, presentations, pitches etc - his 10-20-30 rule. Whether you are in a small conference room or a huge conference hall, watch this before you open your mouth AND before you create that long, boring Power Point.     Guy...