Conflict can ruin your business and your health with the stress. It doesn't have to be that way. Queen Elizabeth holds a meeting with her Prime Minister for 20 minutes every Tuesday evening in a private audience room at Buckingham Palace. In the current Broadway production The Audience, chronicling...

When someone sends a group text and you reply back, everyone in the group can see your message - even though you think you are just replying to the person who texted you. To make matters worse, everyone who replies to the group message shows up...

If you want to take a picture with someone, ask first. And, a good rule of thumb is to ask if it's okay to post the picture on social media as well. In New York City for business, the first thing I noticed were his...

Is your computer backed up to the cloud and does your homeowners insurance cover travel losses? Let me tell you a story: You are out of town on business and staying at a local hotel. It's been a good day; you drop your computer bag...

[caption id="attachment_22416" align="alignright" width="300"] CLICK TO READ THE NOTE[/caption] You never know unless you ask. No one can help you if they don't know you need something. What do you need? Ask. And if someone says no, politely say thank you and move on. At least...

Excuses for bad services are, well, bad business. Follow that with discrimination and a customer must speak up. After computer repairs yesterday, the owner of the repair company called to explain a couple of problems we had prior to the service appointment. There was no apology...