Amazon.com's Jeff Bezos has been all over the news this week, promoting his new KINDLE HDX (check out  the Mayday Button - I need one of those on every electronic I have). During the CNN interview, Bezos had a great quote about customer service - Customer service is...

Late last week, I keynoted the USA-Canada Lions Forum International event in Overland Park, Kansas. The hotel was nice though I did not see much of it - the group kept me busy and fed in the convention center. A couple of days later, this...

Today's book review revisits a classic - Jeffrey Gitomer's Little Red Book of Selling: 12.5 Principles of Sales Greatness. Don't think this applies to you, you are not in sales? Think again. We are ALL in sales. You may not sell a product or a service...

Sometimes for success, you have to do things a little differently than others. For example, you can hire the same, boring, predictable speaker for your conference. Or. You can shake things up a bit and reach your conference meeting objective with a little bit of...

Question from a #Steeleworker this week: What do you do when parts of your job just get so boring? First, realize ALL jobs have tedious moments. The Rolling Stones have been performing the same songs for 50 years, which has to be awful at times. Second, stop...

Make the new people in your network feel welcome - new employees, new neighbors, new customers, new members - with a note, a quick email or a small gift. There's an HR department that sends new hires a $5 Starbuck's card with a note, "This...