Keeping with our football theme this week, in order to score, you have to find the best path to the goal line. If you really want to get someone to take a look at your project or idea, learn to craft your initial pitch with...

In the spirit of the big game this week (called Super Bowl but that is copyrighted and I cannot use Super Bowl even though I am not actually talking about the Super Bowl here), we feature the Underdogs and the Naysayers. It is an ongoing...

Dayna Steele was the morning keynote speaker for the ACCE 2013 global conference for international contact centers and customer service. This is a sample of that speech. You may view the full hour at: http://youtu.be/n8GWe5aYoH4...

When is the last time you changed the password on your accounts? Do you use the same password on ALL these accounts? There are several things we do at the beginning of every year - check our smoke and CO2 alarms, change the humidity control...

With all the technology you have, a handwritten note still stands out above all else. In 4 days, the cost of sending that note will increase from $.46 to $.49. It may only be a few pennies but it eventually adds up. Visit USPS.com and...

So much of success is planning ahead - whether it is having a backup plan or just doing your homework before a meeting. Rocker and entrepreneur Sammy Hagar has done just that his entire career. Sammy not only planned ahead by branching out into other...