It happens to all of us - you misspell something in a document - and someone points it out to you. Don't feel bad or get defensive. Fix it, learn a lesson, and if you can raise money for charity at the same time, go...

Avoid discussing or posting about politics, religion, or cats if you don't want to drive off 50% of your network. We break our own rule today for a DREAM. Several years ago, Wired Magazine ran a story about a group of illegal immigrant high school...

A manager is only as good as his or her employees and customer service. Show me a group of uninformed, disinterested employees and bad customer service and I'll show you a bad manager. I'm in Nashville - my first trip to this city. Music is...

Listening is knowledge. Listening is power. Listening is opportunities. When you train yourself to listen, you will be amazed what you hear and where it will take you. __________________ YDST CEO Dayna Steele speaks to an international call center conference on the importance of listening to your...

Stop waiting for someone else to take you where you want to be. Quit waiting for someone else to take care of things. If you see a job that needs to be done, do it, and move on. YDST gives laptops to high school students...

When someone corrects you, don't get your feathers ruffled. Learn from the mistake and, as we have done today, share the knowledge with others. YDST used the wrong word in yesterday's tip - writing 'feint of heart' instead of 'faint of heart' - thanks to...