Remember when you used to play a connect-the-dots game as a kid? The better you got at it, the more complex the dots. It was always so satisfying once you connected everything and could see the big picture. That's how success happens. Today's guest tip comes...

It's hard to be successful if you're dead. It's also hard to enjoy the spoils of success if you're dead or dying in hospice care. Happy thoughts today huh? In a couple of hours, I will start prep for my every-five-year colonoscopy. Of cancers that affect...

We are not fans of email auto-responders but know there are times they are a must. From Steeleworker Gwen Griffin: It's not realistic for us to be checking email during certain intense client events that can go on for days from sun up to way...

Wow the customer every chance you get. It doesn't have to be something big or expensive. In fact, small details make all the difference in the world. Welcome and Smile written on the bananas at the Hampton Inn Dadeland in Miami. A small folded clean towel...

CPR - you hope you never have to use the skill but are glad you know how to do it if needed. Take a course from the Bee Gees - or - through your company, local YMCA, church, school, synagogue, etc. If you have had the...