Is your computer backed up to the cloud and does your homeowners insurance cover travel losses? Let me tell you a story: You are out of town on business and staying at a local hotel. It's been a good day; you drop your computer bag...

[caption id="attachment_22416" align="alignright" width="300"] CLICK TO READ THE NOTE[/caption] You never know unless you ask. No one can help you if they don't know you need something. What do you need? Ask. And if someone says no, politely say thank you and move on. At least...

Excuses for bad services are, well, bad business. Follow that with discrimination and a customer must speak up. After computer repairs yesterday, the owner of the repair company called to explain a couple of problems we had prior to the service appointment. There was no apology...

Yesterday's tip, Do NOT Reply All, brought out the loud cries for help in eliminating its evil twin - the group text. Many people do this without realizing everyone in the group will be texted every time someone replies. Best rule of thumb - don't group text. If...

As if you didn't get enough email, there is the missive sent to everyone on a list that isn't blind copied and the folks who then Reply All the rest of the day. Here are good email rules to follow: A. If you are sending an email to more...