A little bit of customer service and a smile creates happiness in our one world. Last week we had the opportunity to pay our respects at the World Trade Center and skyrocket to the 101st floor for drinks and dinner at One World Observatory. Every...

If you want to take a picture with someone, ask first. And, a good rule of thumb is to ask if it's okay to post the picture on social media as well. In New York City for business, the first thing I noticed were his...

You absolutely, positively cannot succeed if you don't pay attention to what is going on in the world. First thing, every morning, you should scan the headlines and find out what is going on in the world - from local to international news. Mentioned the...

You need to change lanes on the highway - you check your rearview mirror, glance around quickly, think it's safe, start to make the change - and someone blares their horn at you. That car in your blind spot just got your attention. Once your...

United Airlines sometimes seems like a second home. If you travel a lot, for business or fun or both, you know how exciting it can be to realize there is a new airline magazine you haven't actually read. That means there's a Sudoku puzzle no one has...

What are you doing this weekend? Downtime, playtime, relaxing, having fun - whatever you call it - is a necessary part of being successful. Smiling and laughing create actual physical changes in your body for the better. You can see things more clearly. You become...