There will always be paperwork. Take care of your people first. That's the answer to a question posed to the Disney Newsies Broadway tour company manager. We were guests over the weekend at this fabulous musical and had the chance to visit with cast and crew. The question...

A manager is only as good as his or her employees and customer service. Show me a group of uninformed, disinterested employees and bad customer service and I'll show you a bad manager. I'm in Nashville - my first trip to this city. Music is...

For Throwback Thursday - in honor of my son's milestone 18th birthday today - I wanted to share the number one piece of advice we have tried to teach him (and his brothers) his entire life. Find a solution or management will. And, you probably...

According to Peter Shankman - author, entrepreneur, speaker, and worldwide connector - the days of lousy customer service and company greed are over. The consumer has a much louder voice with social media and the companies that realize they need to be nice to the customer...

One of my favorite sayings from Charlie the Wonder Husband: "Find a solution or management will. And remember, you probably will not like the solution management comes up with." Think about it. There are only a couple of weeks left to get some good shopping done....