A simple act of kindness can make all the difference in someone's world today. Even though I knew my mom was near the end of her Alzheimer's battle, I had no idea how strong the emotions were bubbling under my facade. When the waiter ignored me for in...

I went online to return a pair of tights to Zappos.com (received pink, yuk, had ordered black). The return was smooth and completed online within a few minutes (as always). A customer service email arrived a few minutes later: As a superhero myself, I know...