A guest post from ICMI - International Customer Management Institute by Justin Robbins Are you tired of leading a contact center defined by disgruntled agents, misaligned objectives, and a tainted reputation with your customers? The truth is that we, the leaders, hold the key to success, or...

Microsoft says a security gap in Internet Explorer could allow an attacker to take complete control of a computer if the user clicks on a malicious link. The vulnerability affects versions 6 through 11 of the Web browser. More often than not, we try...

Every once in awhile, someone is going to say no to you. No to the sale, no to the job, no to something. You can walk away and do nothing, feeling dejected or even mad. Or you can take advantage of the situation and turn...

Here's an image that has been making the rounds the last couple of days on social media. I didn't pay much attention until Steeleworker Garth Wunsch emailed it to me. (Click on it for a larger image.) As I sit here in my pajamas with bed...

THIS IS NOT AN APRIL FOOL'S TIP. Do you still use a fax machine? Stop it. Stop it now. From HowToGeek.com: Some slow-moving businesses and government agencies may not accept documents over email, forcing you to fax them in. Don't be the antiquated company or entrepreneur still...

Bitcoin has been in the news a lot lately. We've even tried to explain it here on YDST. However, today's tip is not about Bitcoin, it is about how to get to know someone.  One of the bigger Bitcoin stories recently was about the alleged...