Dayna Steele was the morning keynote speaker for the ACCE 2013 global conference for international contact centers and customer service. This is a sample of that speech. You may view the full hour at: http://youtu.be/n8GWe5aYoH4...

When is the last time you changed the password on your accounts? Do you use the same password on ALL these accounts? There are several things we do at the beginning of every year - check our smoke and CO2 alarms, change the humidity control...

With all the technology you have, a handwritten note still stands out above all else. In 4 days, the cost of sending that note will increase from $.46 to $.49. It may only be a few pennies but it eventually adds up. Visit USPS.com and...

So much of success is planning ahead - whether it is having a backup plan or just doing your homework before a meeting. Rocker and entrepreneur Sammy Hagar has done just that his entire career. Sammy not only planned ahead by branching out into other...

Good Monday morning. Or is it? We all tend to do the same thing on Mondays - take a little longer to get going, weed through all the email that came in late Friday and over the weekend, search social media to see what everyone...

In Every Little Step, a documentary about A Chorus Line (one of the biggest Broadway hits of all time), a member of the original creative team talks about two things they changed that turned the show into a hit. They learned both from sitting in the...