If a customer takes the time to contact your business - whether to order, to complain, or to ask a question, take note of the nature of the communication. That right there is what we call valuable information or free market research. Just because you know the information...

Business travel road warrior? Do you rent or borrow a car occasionally? Look at the fuel gauge on the car dashboard. There is a small arrow on one side of the gas pump icon. That is the side where you will find the gas tank. This...

Get up to start your day and prepare before the people who give you money and before your competition. And, never start returning emails or making calls until you know what is going on in the world. Someone asked me the other day, "Where do you...

A personal note will always be more powerful than a form letter, especially when you forget to fill in the blanks. From YDST subscriber Nicholas Woltring:  I just got back from a conference and I expected the usual flood of vendor e-mails but I didn’t expect to...

What is keeping you from succeeding? It is probably fear. Do you want to change jobs, change careers, or start a new company? Three things can happen: You will fail. So what? You will learn what works and what doesn't and can move on. You will dislike it....

Want to get your resume in the hands of someone at a specific company or to one specific person? Do what this little girl did at a recent White House event - she handed her Dad's resume directly to First Lady Michelle Obama. You may...