Always thank anyone who sends you business. Always. No exceptions. I love the employees and the service from Geek Window Cleaning in Houston. Every time I refer a customer to their company or write an online review, I receive a small gift card of some kind. The...

From the latest U.S. Jobs Report: the unemployment rate fell to 6.1% in June, the lowest level since September 2008. If you (or someone you know) were not one of the 288,000 positions added, let’s make sure you have some basics covered and make this happen: Read...

If there is something you want or need, speak up and ask for it. YDST says that again and again. 10 Habits of People Who Follow Their Dreams is going viral on Facebook. It is a great piece and anyone who wants to succeed at...

  From a YDST community member: Dear Vendor, Do NOT cold call me on a Monday or a Friday. Think about it, on Mondays, especially after a long holiday weekend, your inbox is full and your brain is gearing up for the week. On Friday, you are...

Don't be afraid to get personal with customers. When 9/11 happened, TheSpaceStore.com immediately contacted all customers in a 50-mile radius of New York City to see if there was anything we could do to help. Turns out we had several packages in route to the...

Can you tell someone what you do in #5words? Google's Larry Page said, "I help people find things." Charlie the Wonder Husband, a corporate aviation safety consultant said, "I help people fly smart." What is yours? Run it by a few friends and strangers and see...