If you want someone to do something for you, you do something for him or her first. If you want someone to make you feel special, make him or her feel special first. Customers, boyfriends, girlfriends, wives, husbands, kids, neighbors, strangers - it doesn't matter - it...

Originally posted August 12, 2014: Estranged is a bad, bad word - in family or business. Today is Christi Ayo's birthday. Christi and I met as teenagers and grew into young adulthood together at Corky's and various other Houston live music venues in the late 70's and into...

What are you doing this weekend? Downtime, playtime, relaxing, having fun - whatever you call it - is a necessary part of being successful. Smiling and laughing create actual physical changes in your body for the better. You can see things more clearly. You become...

Nothing is more powerful than a show of appreciation. A simple THANK YOU - written, verbal, or in a gesture - will always be the most powerful tool in your business toolbox. Many continue to ignore this simple gesture. It doesn't matter who you are, what your position...

As we always say, cupcakes and politics make strange bedfellows. OK, that's not what we always say. What we do say is never talk about politics, religion, or cats - you will always make someone mad and lose a fan. (Tweet that!) A New York...

Who would you rather do business with - a complete stranger or someone you know? Or someone referred by a friend? You know the answer to those questions! Now, why do you think someone would want to receive a cold call from you? There is...