Make it easy for customers to give you money, use your service, buy your product. It is always about how the customer consumes not how a business wants a customer to consume. Our daily tips are for success in business and life. Sometimes it is a specific...

Put your phone down and talk to a stranger. This happens. Stopping for a quick lunch at a nearby restaurant after a speech in Silver Spring, Maryland a few weeks ago, five young women sat at the table next to me. They settled in, ordered...

Hope you had a great Thanksgiving - recovering nicely from the gravy coma on this end. As Cyber Monday looms ahead of us, it seemed a good day to revisit one of the original tips from 101 Ways to Rock Your World: Everyday Activities for...

We celebrate Thanksgiving this week in the USA. Many of us will be loading up suitcases full of things we really don't need to take, trying to cram them into overhead bins and under seats with no leg room. That is not the flight attendant's...

Phone calls, texting, etc. are not allowed at our family table - for any meal. The only time a phone may be produced is to solve a deep debate on something usually highly geeky. Yet, I am guilty of pulling out that phone multiple times...

With recent Apple updates to your iPhone and/or iPad, a Siri setting may be on that you are not aware of - Siri will chime in on a conversation, in a meeting, during a movie, anytime Siri has something to add to what you have...