Whatever you do today, show up - literally and figuratively. Today's guest tip comes from Karen Swim of Words for Hire: Recently, I have had the “opportunity” to work with a dizzying array of vendors and service providers. Some businesses seemed determined to convince me not to spend...

Finding ways to create clarity and streamline some daily processes like email and meetings will free up time you can use to be successful at work and in your personal life. From our regular guest tipster, Wells Fargo's Beverly Butler: When communicating or meeting with people, be so clear so...

Messaging provides the words that help customers and prospects understand what you are offering. It articulates your promise and stimulates desire for your services. Messaging creates interest, draws customers and sells products. Does your core message offer anything different from your competitors? Is your messaging short, simple...

You expect good customer service - but when you get it, do you reward it? You should. The more you point out and appreciate good customer service, the more people will try it. We were cooking dinner over the weekend - okay, we ordered a...

Want to get noticed? Write a handwritten note to someone. Zillionaire entrepreneur Richard Branson recently commented  "we just don't write enough thank you notes anymore." Yes! We've been saying this all along. A handwritten thank you note is one of the most powerful tools you have in...

Huh? Vague email responses that require the reader to dig through previous responses to gain context are frustrating. Don't assume your audience knows the details, just because you are in the know. For instance, if you are relaying something important that someone said, use his...