We are not fans of email auto-responders but know there are times they are a must. From Steeleworker Gwen Griffin: It's not realistic for us to be checking email during certain intense client events that can go on for days from sun up to way...

Wow the customer every chance you get. It doesn't have to be something big or expensive. In fact, small details make all the difference in the world. Welcome and Smile written on the bananas at the Hampton Inn Dadeland in Miami. A small folded clean towel...

CPR - you hope you never have to use the skill but are glad you know how to do it if needed. Take a course from the Bee Gees - or - through your company, local YMCA, church, school, synagogue, etc. If you have had the...

RSVP is not optional. This phrase often added to most invitations is a French phrase, répondez, s'il vous plaît - which loosely translates to - please let us know if you are coming so we can have the correct amount of food, drink, and help on hand...

If you are a US citizen, you can't travel out of the US if your passport expires within the next six months. Love to travel? Check the expiration date on your passport. Back from Cuba, we watched a few people find this out at the Miami airport -...

At an important event, be in the moment. If you must share the event on social media, by all means have a designated person to do that for you. Apparently, this is a new rule in wedding etiquette - according to this recent MSC.com article. It is...