People want to work with people who love what they do and show that satisfaction - with customer service, a smile, enthusiasm, and more. For most of my life, my father owned a small hardware store in New York City. He once told me his store...

Paying attention to the simplest details can make the most loyal customers. Visiting relatives in Miami over the holidays, we did a big family dinner at the iconic Joe's Stone Crab on Miami Beach. Joe's is one of the top grossing restaurants in the country. The #1...

Allow me to buy you and a friend a cup of coffee. This is one of the best gifts I have ever received. It is so simple and inexpensive yet so powerful. Real estate agent to the stars and Steeleworker Janet Dean sent this gift...

If you have been in business for any length of time, it is likely that you have at least one customer transaction that was less than perfect. A bad review across online channels today can potentially cause a lot of harm. Best practices indicate that...

If you allow customers to post on your social media platforms, then check those platforms daily. The whole point of social media is a conversation and a conversation takes at least two people - it is not a one-way operation. Have a company Facebook page?...

Experience is the number one source of knowledge. Nothing beats it. Call your own customer service line. Shop undercover at your store. Pretend you are your own customer and try to search something on your website. Take it home as well - spend a night...