Want to create loyal customers? Offer your best deals all the time to everyone. Lexus recently announced the company will experiment with hassle-free pricing - same price on the same cars for everyone. Customers appreciate that. From regular Guest Tipster Wilene Dunn: Recently, I had an experience...

Whether you are a solopreneur or the manager of a worldwide customer service call center, make sure you are prepared for holiday customer service. These submitted tips from the call center gurus at CorvisaCloud will ensure excellent customer care this holiday season! Get Your Reindeer Ready:  Make...

One lone guy dancing on a hill can tell you all you need to know on how leadership works, how to become a leader, how to create a movement. It really is this simple. Watch the video.      ...

Hanukkah is next week. Christmas is 34 days away. Have you purchased client holiday gifts yet? This comes from YDST's Susan Neuhalfen: I was sitting with a client one holiday season when an outside sales person came in with a Christmas present for the client -...

Write a handwritten note to someone today. It is still one of the most powerful networking tools you have. Try it now. It does not have to be long and you do not have to have great handwriting. Keep a box of nice note cards...

Having done my unintentional reenactment of Bill Murray, Caddyshack, and gopher holes, I found myself hobbling into a local emergency clinic with a severely sprained ankle (yes, the one that turned out to be fractured.) I was struck by a simple sign that made my...