YDST creator and CEO Dayna Steele presented Teach Your Children at TEDxHouston in October 2013. See the video below. At Rice University, on September 12, 1962, John F. Kennedy made a speech in which he declared that we would land on the moon within a decade....

Whether you are a solopreneur or the manager of a worldwide customer service call center, make sure you are prepared for holiday customer service. These submitted tips from the call center gurus at CorvisaCloud will ensure excellent customer care this holiday season! Get Your Reindeer Ready:  Make...

Having done my unintentional reenactment of Bill Murray, Caddyshack, and gopher holes, I found myself hobbling into a local emergency clinic with a severely sprained ankle (yes, the one that turned out to be fractured.) I was struck by a simple sign that made my...

If someone asked you to play golf today, could you say yes? The one who can say yes ends up with at least four additional hours with that potential client, with the boss considering promotions, with the client thinking about a big buy, with the...

Amazon.com's Jeff Bezos has been all over the news this week, promoting his new KINDLE HDX (check out  the Mayday Button - I need one of those on every electronic I have). During the CNN interview, Bezos had a great quote about customer service - Customer service is...

Late last week, I keynoted the USA-Canada Lions Forum International event in Overland Park, Kansas. The hotel was nice though I did not see much of it - the group kept me busy and fed in the convention center. A couple of days later, this...