Thank a person that makes your day click every day but you never talk to. The garbage man, the cleaning lady, the barista, the doorman, the security guard. Look up from that phone, make eye contact, say hello, ask how their weekend was, what did they do,...

TYPING IN ALL CAPS IS THE EQUIVALENT OF YELLING AT SOMEONE. The National Weather Service announced late last week that the agency would no longer use all caps in its forecasts: LISTEN UP! BEGINNING ON MAY 11, NOAA'S NATIONAL WEATHER SERVICE FORECASTS WILL STOP YELLING AT...

Don't sign people up for things without their permission - your Facebook group, your email list, and more. Do not add anyone to your Facebook group without permission. If you want someone in a group, send them a private invitation. If they want to join...

If you are not learning something from everyone you speak to, you are talking too much. Everyone has a story. Everyone has information. Even when we ask someone a specific question, we tend to hear only half the answer. Every single person you speak to today...

Tackle an everyday uncomfortable moment with deep, slow breathing. Leading a meeting, presenting a talk or workshop, introducing yourself to a stranger - these situations trigger your fight or flight system - the tightened muscles and increased heart rate. It’s an innate part of being alive and all...

When speaking with another person or on camera, stop nodding your head up and down - and making faces. That's advice I've given for years in crisis communication and media training for executives. Watch TV interviews, the current crop of candidates, or the people you...