Be substance, not all show

the lampTake care of the little things as well as the big things. The medical waiting room was nice, clean, well-appointed, and full. I settled in a for a long wait as a designated driver and chose a seat next to the lamp so I could get some work done. Click. No light. Click again. No light. I asked the front desk if maybe it needed a light bulb. “Oh, that’s just for show.” As I stood there assimilating this crazy info, I opened a decorative box on the desk only to find it empty. “Oh, that’s just for show too.” Hmm. What else in here is just for show? Is any of the medical equipment real – or is it just for show as well? You may not think it matters but it does. Many little things add up to create a great customer service experience. Put some business cards in the box for those of us curious enough to open it and plug the damn lamp in.

Also read: When customer service goes to the dogs

May you have an enlightened day,

@daynasteele (Hewlett-Packard Home Store)You know I like to bring you good stuff. Saving money is definitely in the good stuff column. Through Tuesday only, you can save $75 instantly on configurable HP Laptop and desktop PCs $999 or greater at the HP Home & Home Office Store. Copy this code LDS75OFF999 and click here to redeem from HP. Don’t forget to copy the code first. Thanks HP – a nice group of Steeleworkers they are!

Remember this commercial – it was viral before anyone even knew what viral meant – Where’s the Beef?