26 Sep Jeff Bezos is throwing a customer service party
Amazon.com’s Jeff Bezos has been all over the news this week, promoting his new KINDLE HDX (check out the Mayday Button – I need one of those on every electronic I have). During the CNN interview, Bezos had a great quote about customer service – Customer service is like throwing a party. You throw the party for your guests. You do not throw the party for yourself. When you do it for yourself, it is a completely different party.
On the CNBC interview, he mentioned he has his top executives read these three books:
- The Effective Executive by Peter Drucker
- The Innovator’s Solution by Clayton Christensen
- The Goal by Eliyahu Goldratt
I think I will read those books – things seem to be working out OK for Jeff,
It never fails, if your website is going to shut down, it is going to do it at the most inconvenient time there is. The YourDailySuccessTip.com hosting provider, ThisWebHost, swept in over the weekend like the Avengers and made the world right again. Here is a service review/love letter to a company that recently exemplified great customer service. Read the ThisWebHost review here. Bet they throw a great party.