I am MAD about you

Cover_WebImage_v2Paying attention to the simplest details can make the most loyal customers. Visiting relatives in Miami over the holidays, we did a big family dinner at the iconic Joe’s Stone Crab on Miami Beach. Joe’s is one of the top grossing restaurants in the country. The #1 reason? All the employees are MAD – Meticulous At Details. They are very MAD. Read Waiting at Joe’s by Deeny Kaplan Lorber. Have your management team read this book. Have your employees read the book. Have your kids read it as they enter the workforce. This is how you succeed. You get MAD. Every time. Every customer. Every action.

Keep Calm and Call The Guy: Thanks to Mike Parker for getting the backend of this website up and running again yesterday – and – for his attention to detail all day long. One of our host providers was the victim of a malicious attack. While Mike worked the problem, I meditated on what a great team I have. Big thanks again to Mike “The Guy” Parker and to you for your patience.

[bctt tweet=”Paying attention to the simplest details can make the most loyal customers. #dailysuccess”]

Chief Tipster Dayna Steele
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With unfiltered observations and sometimes dark humor, author Dayna Steele chronicled her mother’s journey with Alzheimer’s on Facebook. This collection of Alzheimer’s updates posted on the social media network includes biting humor and raw emotion as Dayna carries you from the diagnosis to the inevitable end. This is a journey way too many of us are going to experience in one way or another. If you have to experience Alzheimer’s – and chances are you will – do it like Dayna with love, wit and wine. Order here.