26 Mar Here is your welcome banana
Wow the customer every chance you get. It doesn’t have to be something big or expensive. In fact, small details make all the difference in the world. Welcome and Smile written on the bananas at the Hampton Inn Dadeland in Miami. A small folded clean towel on every workout machine at the Embassy Suites in Addison, Texas. Steeleworker Lee Jolly inspired this tip with his story – the local Wendy’s drive through giving every one $1 off for wearing green on St. Patrick’s Day, an unadvertised surprise at the window.
Also read: Customer service is as customer service does
Do something small and make someone smile big today.
Traveling and speaking around the country to businesses, conferences, and universities puts me in the position to see a lot of examples of customer service every day – good and bad. It’s part of what I talk about in Find Your Inner Rock Star and What’s On Your List? Want to know more about my presentations? Click here. Or contact Wilene Dunn at WCD Enterprises for availability and pricing. Need a different sort of speaker? She has those too!