Let’s go play with the customers

I went online to return a pair of tights to Zappos.com (received pink, yuk, had ordered black). The return was smooth and completed online within a few minutes (as always). zappos-customer-serviceA customer service email arrived a few minutes later: As a superhero myself, I know how important the right tights are. It is important that we make sure you have the correct ones as soon as possible. I have personally made sure your replacement order will arrive tomorrow so you may continue to save the worldEven if there is a problem, be kind and have fun with your customer – they’ll become the best free advertising you have ever had.

Read this recent exchange between a customer and a Netflix customer service online chat representative – it so rocks!

Thanks Steeleworker/superwoman Stacia Pratt for this link.


Chief Tipster Dayna Steele
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surviving-alzheimers-front-coverWith unfiltered observations and sometimes dark humor, author Dayna Steele chronicled her mother’s journey with Alzheimer’s on Facebook. This collection of Alzheimer’s updates posted on the social media network includes biting humor and raw emotion as Dayna carries you from the diagnosis to the inevitable end. This is a journey way too many of us are going to experience in one way or another. If you have to experience Alzheimer’s – and chances are you will – do it like Dayna with love, wit and wine. Order here.