19 Mar Be sure to show up today
Whatever you do today, show up – literally and figuratively. Today’s guest tip comes from Karen Swim of Words for Hire: Recently, I have had the “opportunity” to work with a dizzying array of vendors and service providers. Some businesses seemed determined to convince me not to spend my money with them. Phone calls and emails were unanswered; appointments were a no-show, no-call; erroneous information was provided. The good news is that in this bad service culture, great service stands out even more. The people who cared and did little things earned my loyalty. like the painter who was not only neat but took the extra step of vacuuming after he picked up his drop cloth, and the kid at the office supply store who asked questions and recommended equipment that cost less than I planned and was a perfect fit for my needs. If you want business, act like it. And for goodness sake if you are going to show up for an appointment at someone’s home or business, show up on time and in proper attire.
Or as my Dad used to say, don’t do a half-a** job. He was colorful that way…
And, please, please, please make it easy for customers to pay you. It is so easy these days to accept credit cards yet a dizzying array of contractors still don’t do it. Check out Square – so simple, anyone can use it. No contracts, no confusing monthly statements, no monthly minimum fee – just the creditor card processing fee and in a day or so the money is in your bank. Click here to try Square and get your first $1000 in credit card charges processed free.
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